SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing
Great! Thank you!
The jacket is chic, we have in stores such at least 5000 cost, delivery 3 weeks. On height 192, weight 85 came up size 4XL, very well sits. I recommend!
A good jacket for such a price. The parcel was tracked. Came for 3.5 Ned before St. Petersburg. At temperatures up to + 5-7 degrees. At a height of 180 weight of 76 kg took XXXL. Sat well
All OK, good Goods, supesch Nelle Delivery, thank you
The jacket is good. i take the second time. I recommend
The park is neatly sewn, looks beautiful and sits. Shipping 27 days. Thank you.
Excellent jacket, with the store did not communicate.
Good shop ,fast transport
Cool jacket. fast delivery.
Very beautiful, polished, have 1.81 and 88 pounds, took the 4XL and served perfectly, do not advise washing machine, washed and hurt the inner filling.
Nice product
Excellent store and fast shipping!
Item excellent store also sociable take two sizes larger I buy not the first time
The color is slightly different. The style is more blown (do not look at beautiful photos and do not flatter yourself). Malomerki. The store himself wrote to advise me on the size. Sell adequate, but the jacket for its money.
I love. By cons 4xl for 90kg for 1m80cm.
Fits very well
For such money-the jacket is excellent!
The jacket is excellent for such a price, the store helped with the choice of size, the delivery is fast, I advise you to take.
Excellent jacket for your money. Height 186 cm-weight 87 kg-4XL came up perfectly.
A bit wide, but in general for such money is fine
I ordered 5xl. I'm 191cm and 97 kg, fits perfect!
Thank you.
Height 176 weight 92, chest 124. Waist 99. Sports build fat almost no. It came perfectly 4XL, but took in the skirt. If anyone under a sweater or jacket then will be small.
For its ridiculous amount is a great thing. Threads are somewhere, but in general it is sewn well. The store advises on the size.