SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Euro (€)
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They are beautiful, the fabric is beautiful, the packaging is excellent. Size fits, very comfortable
Good slippers but it was necessary to take on size more, i love when freely. At its 40 took 9.
Quality is good, a little small, it is necessary to take a larger size, light
Slippers are just great! Bought to walk in them at home. There was no unpleasant smell. Color saturated, as in the photo of the store. At its 35 took the smallest size here, the width is good, the length is a little big. I liked everything, thank you! I advise you to buy!
As pictured. But i think it’s better to take a bigger size that yours.
Beautiful, soft slippers, 38 took 40 r, approached well
Sneakers are super, i'm very satisfied, the size of the foot 23,5 on the sole is written 38. Thanks to the store)))
perfect
Beautiful slaps. all as in the photo, but on a narrow leg. the track was tracked.
At 40 (foot length 25) back to back. Quality is good. Shipping 20 days.
Slippers i really liked. Delivery is fast. Thanks to the store.
Everything came, tracked. With the size is good.
Slaps are not red, but dark burgundy. Come quickly. Glue is visible. But for their money the goods are excellent. Look good.
Glue details on the sole, no smell, the satin Good quality, sole trim. Fast shipping to mexico 3 weeks.
it amazing light and just as how I see them on here..love it
The goods did not come (((, the previous two pairs came, and these are not (((wrote to the store, said that wait, but... No money, no sneakers
Came weeks for 2,5, ordered 5 for our 35 came up perfectly, made well, i liked
At 36-37 the size took 8, along the length of the norms but wide, the leg slips. Next time i'll take 7ku. And so excellent, neat, soft.
Very good.
Slippers for once
Took on the size more. Back to back. Cute
Very fast shipping all well thank you very much
Quite small
Slippers came quickly 2 weeks before ryazan. At its 38 size took 39, approached back-to-back, it would be possible and 40 to take) quality is satisfied, sneakers are soft, do not fly off, i advise!
Gooood!!!!