SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Cayman Islands Dollar (KYD)
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Euro (€)
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Super
Hood Super
Arrived very fast. Perfect size. Recommend
i love
I am 88kg 180 cm i order xxxl but it stil was short in the arms..
Jacket is very nice looks just like the photo but too small. I should have ordered a 5xl instead, i suggest contact them with your height and weight 1st before ordering. They are happy to help and even sent an XL instead of the L I ordered.
Super Jacket, store perfectly dobrał size 5XL fit super wszytstko OK and fast shipping 2 weeks
Very recommended lindaaa
Everything ok
Despite the store's good disposition the size was not correct, try to order an m and i'm very tight (xxxl). To consider.
Very nice i loved the 3 casacas arrived well
Very good products
Great
Ordered in size l, but the store wrote and recommended the size 3xl. When the parcel came, everything came up.
Very beautiful and comfortable. Arrived as advertised. Bought Based Measures table own ad weight and height and gave right Have 1,75 weight 65kg and bought the XL is equivalent to a P or M small
L much of JAPAN with 3XL
Congratulations to store.
Very good
Excellent jacket, at 192 cm height and 90 kg took 5xl and it was exactly the same
Windbreaker is good, the material is quality, the only thing, contact the store or read the comments in order to find your size Growth 179 Weight 82 Ordered 4xl, went but still a little bit and back to back
Loved arrived perfect. Small size but ordered a larger number
All veri led people))
nice jacket . little tight around the waist. but really cute
Arrived well packed, looks really good .. But was really small .. Have 168 weight 76 kg XL was small. A greater measure would be good. Varies MTO store measures .. Bought another jacket XL and she was almost big
The jacket is identical to the photo i ordered 2xl for a measurement of 1.72 m but it's still very small, next time i'll order a bigger size. I recommend the store