Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Over $75(FREE SHIPPING)
10-25 Business days
7-15 Business days
5-10 Business days
Australia, UK, Europe
10-15 Business days
Australia, UK, Europe
5-10 Business days
10-25 Business days
7-10 Business days
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The colour is very accurate, I wear these with no socks, and they are so comfortable, I can have them on all day. These are also great for driving manual and auto veh icles, the individual rubber pads give me lots of traction when shifting gears, as well as when walking down wet hills. The price range and style was much preferable compared to big box stores as well, I very much enjoy wearing these loafers.
These are BEYOND nice in person, the suede is gorgeous!!! My husband loves them! Thank you very much!!! will order more colors!
Shoe arrived in good condition. Fit is accurate. However currently not very comfortable.. Hope it improves
It came quite quickly, good quality. I will order the same in other colors
Lead time is 10 days to Thailand and the size is fit for Asia size.
They fit and were as I expected. I would've bought a pair from the store but they had it here for cheaper. The shipping was great and was on time. The shoe itself does not look like they had any defects.
Bought this for one of our neighbor boy's birthday. He absolutely loved them. They fit as expected and were quality like all products.
i really likes the look and fit of these. They arrived before time and in great condition. So far, the are holding up very well. I would recommend this product.
The shoes fit exactly as anticipated and met all of my expectations as to appearance and break-in time. I work them the first time for a couple of hours and walked half a mile or so during that time. After that I have worn them for 8 hours or more with perfect comfort.
Very comfortable, good looking casual shoe. I wear these all day working around the house, yard and workshop and the occasional errand. Wouldn't wear them out to dinner, for me they're a replacement for a tennis shoe. Highly recommended.
These shoes are stylish looking, comfortable, fit to size and prompt receipt of product. These are probably the best casual shoes that I've ever worn. I highly recommend them.
Very, very lightweight, very comfortable. There is not much support, but that is something that doesn't bother me much. It almost feels like walking barefooted. I rated them as fitting as expected, since other reviewers noted that they run a bit big.
This is my second pair of this same shoe. Loved the first pair so much, I wanted another pair. This pair was received and fit a little small. I would highly recommend!
I do trade shows several times a year where I am on my feet all day for a week. Next time I do a show, I am wearing these! These things are amazingly, super comfortable. Highly, highly recommended! I love love love these shoes!!!
I bought these for my husband who has a lot of problems with his feet. When he tried them on he couldn't believe how comfortable they were! They look very classy and he can wear them either for casual wear or when getting a little dressed up.
One of the most comfortable shoes I¡¯ve worn in years. Very casual look and total soft comfort but still supports foot. Not a sloppy fit.
Awesome!! I bought 3 different brands of this style shoe to compare them, and the skechers are by far the lightest, most comfortable, easiest to slip into. Highly recommended.