Product in accordance with the description. Am satisfied.
23 Aug 2019 02:50
Booties are excellent, match the description. Took 7-12 months, marking 12 inside the slipper. The child is 10 months old, booties in the butt. Elastic band is tight, you can replace with other elastic band for more or completely remove. It would be necessary to take more .. With the store did not communicate, came for 3 weeks
22 Aug 2019 23:24
22 Aug 2019 18:10
I love it is beautiful
22 Aug 2019 17:59
Very nice, i love
22 Aug 2019 06:20
22 Aug 2019 06:08
Beautiful fast shipping
22 Aug 2019 05:18
Thank you for the goods. quality. thanks to the store!!!
22 Aug 2019 05:10
its so cute! i love it!!!!!
22 Aug 2019 03:55
Cool, exactly a month went
21 Aug 2019 19:12
very beautiful shoes as described.Highly recommend store.
21 Aug 2019 14:03
Super sweet Shoes and very fast Delivery!
21 Aug 2019 13:39
21 Aug 2019 13:14
Everything is super, thanks to the store
21 Aug 2019 12:02
The parcel came quickly. Shoes are not wrinkled, sewn neatly, there are no foreign smells. As soon as they got immediately put on. From the purchase is just delighted! Thank you store! I recommend!
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
7-15 Business days
5-10 Business days
Australia, UK, Europe
10-15 Business days
Australia, UK, Europe
5-10 Business days
10-25 Business days
7-10 Business days
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.