SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
Mega fast shipping time!!!: D pack in 9 days from order with me home! Recommend
Perfect dress. Nice body. Delivery instant. I advise the store. Track tracked.
The store worked well. Asked to send as soon as possible, t. K. The dress is necessary for the event. I recommend. The dress is excellent, a little pink than in the photo
Delivery 9 days, never so quickly did not come the order to perm, the size of the dress is written 130 (ordered 6) came up to the height of 104 perfect!!!
THE dress is free but heed the description! It was short for my daughter!
All is well, except the size, the child is almost 5, I ordered the size 6, but it turned out to be short
Beautiful dress
Beautiful dresses identical to photographs, good finishes and the colors equal to the description order them 03/08 and arrived before the month.
i love this one and perfect size thx
Beautiful dress. Took 2 t for a year. More size would be great. And the same older daughter, look gentle.
Perfect
Quality is excellent))) it came very quickly!
Dress super! At a height of 101 cm, the size of 5 t sat perfectly.
Beautiful dress!
Cool dress. I ordered the size 5, the tag says 120. We have a height of 94 cm and a weight of 13 kg, the village is just perfect. The length to the middle of the shin. The only nuance is very deep armholes, but in principle you can pick up a t-shirt under the bottom and this question will be solved. Shipping about 3 weeks
Exact description, beautiful the dress, the color as seen in the picture. It came a day later but it's okay. Very happy with the purchase