SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Panties are excellent, for "tight" 3 t for 4 years. for the summer it's the most!!!!!! Truth went oooch for a long time, ordered in the spring, came in the 20th numbers of july...
Good thin pants, for the summer. The color is bright, sewn neatly. On a thin girl. Size corresponds.
For girl height 110 cm pants long, but it is not a problem
4 t we are very long)))
I ordered 20.06 received 24.07 in the mail. it was packed in a transparent bag and in a bag with a doll. The color is beautiful, bright, saturated. The seams are even, there are no protruding threads. Elastic stretch well, on the belt on the elastic band. The elastic band is good wide does not tighten tight. There are two pockets behind. My daughter really liked. I recommend to buy.
Pants are just gorgeous! Quality is very good! The colors are bright! I advise you to buy them for children and grandchildren! Thank you store and joom!
For a girl of 7 years old, growing 125 cm, size 7 came up with a small margin. The color of the menthol is very gentle, corresponds to the photo. Panties are completely made of synthetics, stretch well, thin on a cool summer. The price is less than 300 rubles. Just a fairy tale. I recommend to buy.
Pants liked. The fabric is dense, stretches well, the color is bright, high waist, so that the priest of the child will not look out if he sits down. In the heat i think they will be hot. On the growth of 122, took the size 8. a little long but in general sit well, moderately fit. My daughter likes, let's see how to wear it, if i like everything else to order.
Hello our item came within a month thanks but a little bit there is a smell
I do not take it for the first time. Excellent trousers!!! Wash better in cool water, sit down after washing.
Pleasant fabric, stretches. Good quality stitching. I want to buy all colors)
The quality is excellent. Came quickly enough
Everything is fine. My daughter liked it. We are 3 years old, height 100 cm, ordered 3 t, all according to the figure, the pants slightly bent. Very stretching. Delivery to the yaroslavl region month
Good summer panties. Stretch. Threads stick out, but not critical. Took for 8 years. Long. On a thin 10-year-old girl will be excellent!
Very Good !!!
Very beautiful bright color
Like is like the picture
These look like jeans but they are not. They are almost like leggings with pockets. Still it was a good buy.
Thank you, i will order other colors.
Pant leg dazzling. Child child 7 height 129. Slim. לקחנו size 6
The order never came. Tried to open a dispute, it did not work, it was reported that the order was already in the receiving country.
Great. The growth of 121 is slightly large, with a bend
Panties super! the rest of the infa later.
Good pants in size
The order came in 4 weeks. The child approached the trousers. Thanks for the order.