SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Am in love with this dress..
Loved it is beautiful
IS great. But wear large
very nice
Beautiful, 2,5 years long is perfect, snow-white, delivery is fast, thanks
hermoso
Gorgeous!
We liked it very much, i arrived fast and in good condition, we still don't know how the little girl will look, he'll be using it in 2 months and we bought it big.
Excellent product and super satisfied with the dress, is how it says it in the description! Very good quality and i arrive extremely fast! Much faster than i expected! 100% recommended
Product shipped quickly! Very good quality, I recommend +++! Will be worn for a baptism, I took 12 months for my daughter of 7 months, because it is a little big but will be worn in 2 months! Great product, the dress is beautiful and well finished
recieved the dress so beautiful daugther didnt get to wear it cos it came just one day shy of her christening but all was good she can wear some other time thank u so much
very nice dress love it!! thank you so much!!
Good. May there are no shoes with as I saw on the OTO
Stunning dress and bonnet. Bonnet is rather large but the dress is perfect. Very fast shipping.
ok
Very nice! Only it is a bit longer than is perado
Shipping is traced to the post office! Satisfied with! Quality good, sociable, thank you!
Very pretty and very good quality I recommend to Tous
24 months. The 3 years height 98 cm and weight 15 kg.
Excellent V is direction, totally recommend beautiful, by inside is soft and good sewing.
Excellent!!
I Am very satisfied Great quality!
Beautiful as in the image to the store recommend
Too too look for gift, bought in the mind for the 2nd daughter gave birth to Laguna key
super quality nice and arrive before the date