Great thing, good store, fast delivery, good packaging, seller responsive and sociable!! Great thing, good seller, fast delivery, good packing, seller responsive and communicative!!!
25 Jul 2019 10:21
shipping took a little less then 2 month. shooes are very nice and pretty. lookes good. size match the zise table.
23 Jul 2019 23:10
Very good product would highly recommend.
21 Jul 2019 21:44
20 Jul 2019 02:48
They are cool, i love! Thank you!
18 Jul 2019 12:03
17 Jul 2019 22:01
Upset t. k wanted to take 13 r. and already in the basket threw, but read reviews, where the girls wrote that they took 12 with the same foot as the daughter and we were not enough, the daughter's leg is narrow, measured the leg, added one cm. and they are not enough, the grid is not correct. it was necessary to take 13.
16 Jul 2019 06:40
16 Jul 2019 00:34
All is well, size 24, came up perfectly
15 Jul 2019 12:56
15 Jul 2019 02:18
13 Jul 2019 12:15
12 Jul 2019 23:08
thank you it's very nice
12 Jul 2019 10:59
12 Jul 2019 08:52
Beautiful, my daughter likes them. Bright and comfortable
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
7-15 Business days
5-10 Business days
Australia, UK, Europe
10-15 Business days
Australia, UK, Europe
5-10 Business days
10-25 Business days
7-10 Business days
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.