SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Fast delivery, took 9 t 150 cm. Daughter plump, height 115, pants with a small margin, jacket bolshevata, we already wear, i recommend, the quality is perfect.
Tracksuit great, daughter zachwycona. Ordered 7T for Polish size 128/134. Next wezmę bigger, though this also fit. Came in two weeks.
22.07.19 the order was scorched at the post office. the color is as in the picture, everything was pleasant, only the pants are karatkovaty. thank you pradovtsu.
Fits for 150cm
Quality is good. Everyone is happy. Thanks to the store.
The color is slightly different from the one presented in the photo.
perfect item, excellent store. thank you.
We took on growth hope next year will be normal, i recommend
I liked it.
The costume is just super! Delivery 2 weeks. I ordered june 8, and on june 24 already received. But small. The size ordered the largest 9 t (on the jacket indicated 150). But on a child of 135 pants a little short. And the jacket back to back. Well, summer is just worn.
Very nice
Marimea 3 t este mare pentru copilul de 2,4 ani (95 cm). this marimea 100. this one to doua comanda. prima comanda to fost culoarea rosie. it was mult mai frumos cel rosu. treningul negru pare scamosat.
Excellent
Thank you
The quality of the costume is cool) did not guess a little with the size, read reviews and decided to take more) the child is height-128, and the costume is 140. The width is large, but we will sew) and the length is excellent, but i think that this suit goes with such a model that on the ankle)
Good suit! Have not measured yet, i think it will fit, on the growth of 122-128 140 pants just right in appearance, the blouse is larger in size a little
Pants runs small!
All is well, took 7 years (height about 130, weight 25) on the growth slightly
Suit just super)))) height 150 took on height 134)))
The quality is good, the threads do not stick out, there is no smell, the fabric is pleasant. But many thanks to the curfew for the tip to take on the size more, as a result, my 3,5 year old child came a suit for 5 years if not more. In short, we have two years to shake while he is at the time. And for some reason, the ratio of sweatshirts to pants is strange. It's like a jacket from a suit for a larger size.
The suit is great. The color is pink pleasant, the fabric is soft. It was a little protruding thread, but not critical. Ordered size, plump child 6 years old and height 122 cm. Approached, but i ordered 9 t (on the tag 150). The blouse is free, and the panties are back to back. The costume is small, higher children will not fit.
Size 8 t. Pants along the length are too small for a child growing 128 cm, and the jacket is on the contrary bolshevat. The label indicates a height of 140 cm, but it is not. There are no complaints about the quality.
Very pretty and very fine, for this summer
Calitate buna, cusut foarte bine, se priveste bogat si frumos. Pentru copil de virsta 9 ani, inaltimea 1,40 am luat 9T e fix in fix
8 the size is indicated from rostov 140. For 8 years, a thin girl 125 cm so times.