SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Super store. I recommend the parcel was tracked throughout the time. To the chelyabinsk region for 16 days. The product fully corresponds to the description. Took on growth. On the russian 28 size, ordered 13,5 (on the shoe written 31). Great for 1-1,5 cm. More suitable for a plump leg. Often we will not wear, took for the new year's matinee and for a photo shoot. Sequins do not fall asleep. The daughter is delighted, though she can not walk on her heel))
Very beautiful! Go in size. Thank you store!
it's cool
Very beautiful items. Products like in the picture. Fast delivery.
Shoes are very beautiful, like. The quality is excellent. The child is also happy. Thanks to the store, for the fast delivery
shoes look amazin! very pleased:) and quick delivery
good and very fast
Very nice. Fast shipping
Mommy for a note: shoes for a ball for princesses granddaughter in full delight.
The shoes are very beautiful, came in a simple bag, in the parcel put additional warheads (for this, special thanks!). with the store did not communicate-it was not necessary. in general, the goods are happy.
As picture, Krasne.
I gave a 4 star because the wrong item was shipped to me. I contacted the store he was very cooperating and gave me a refund. I would definitely shop with seller again because he handled the situation perfectly well and was very friendly.
In the size 12.5 insole 18.5 cm. Shoes really liked my daughter. Made qualitatively. Delivery to belarus is very fast. I recommend!
Super shopping, my daughter very excited and happy for her slippers!