SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Delivery 3 weeks. Product OK. Spodziewałam a better grade but for kindergarten Synek comes out. Size 6T is about 116 in Poland
Received quickly, the size is a little fair
Fast shipping
The price at the time of purchase 229r. Composition 95% coton 5% polyester. In general, the product is good, it corresponds to the picture.
Everything is fine, delivery is fast. store umnichka
The t-shirt is pleasant to the body. Looks like in the photo, the sticker is clear.
T-shirt is excellent. The label indicates the size 90-corresponds. Delivery is fast, it came faster than should.
On the growth of 98 took 110, in the shoulders only, but in the tummy is cramped, the shirt is small and narrow, and so i look classically, and even after washing with a sticker nothing happened, t-shirt 1 time washed
Cool fashion t-shirt
Money returned
Nice shirt
Thank you very much for the order, excellent quality, the color is bright, the size approached, the seams are all even, i will still order!!!!!
very nice
Very fast delivery, 10 days. the quality of the t-shirt is good, sewn neatly, the threads do not stick out, the seams are even, there is no smell. on our baby 1g4 months with a small margin to the summer will be just right, on a plump baby will probably be tight.
I'm shocked, but so quickly nothing has come from ali))... for 7 days since the order came the t-shirt!!)) the label shows 95% viscose, 5 elastane. looks exactly the same as in the picture. the size grid corresponds to reality, t-shirts are full. the picture on the t-shirt is glued, over time, i think, cracked, although at first glance pts quality.
Nice t-shirt. Size is the same as age
Very cool t-shirt, really cotton, all the seams are neat, son in july 4, height 110 is perfect straight. Just right. Well, you could take a bigger size. Thank you store