SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Beautiful too! Soft outsole.
Beautiful. Product quality. Super charming. Just a shame not to have a number of adult. :)
Excellent quality shoes, can be more beautiful than the picture. My son pants 22 here in Brazil and the number 4,5 was great
Beautiful too! Top!
Excellent. Great even. Recommend
Super beautiful! Enjoyed.
Arrived on time, very fast! Tennis is perfect!!!!
Very satisfied with the product. Beautiful!
Excellent kediki, came in 9 days. Very satisfied, i ordered my daughter for growth, we are now 4 months old size 19. Quality bomb. Seller many thanks and great sales)
Like the picture, but the shoe sole is Pink and description is as shoe for boy, but the product is perfect, beautiful, like too. when walking the sole will darken, but is a great quality
Very beautiful, but the band with Velcro closing tennis is short. To use, but could be better.
Athens sneakers, the quality is excellent, everything is as in the picture and even better, the size matches, the child is satisfied, up to mo three weeks, the store recommend!
Super Baby. Very fast doszły. Recommend
Lovely
Beautiful tennis. Love.
ok
They're just super. The truth is we are more powerful.. But they are very cool! I advise you. Delivery to moscow region week. The store will send the goods on the day of order. Everything is fine, thank you!
Excellent product is worth it. I love it! Buy big for my baby, the only thing is the sole is pink and my baby is male otherwise i'm happy, it is of good quality and material.
Sneakers of good quality, on the leg 15 cm. They came well. Ordered a second time, the first size 5.5 last year.
Very good kediki. but on the leg 13,2 cm large. well, nothing will grow. the quality is excellent. take it will not regret. the store thanks. came quickly.
Great.
Very cool, neat, looks good!! But the store answers very slowly!!! Asked him about the size he answered in a few days when the goods were on the way!! Lucky size came up!
Excellent sneakers. Thank you store
I advise everyone! Chic sneakers
Ok