SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
I ordered october 7, and the 12 courier already brought home. Coffee grinder liked, thank you.
Works well, the power of 400 watts of the engine is felt.
Okay, very fast. Recommended store
Everything works, everything is fine, i hope for a long time)
Works quietly. excellent melet. delivery fast
Coffee grinder looks great. Very good protected packaging. During the order, i was worried that ukraine will get damaged due to ukrpost, but the store so well packed (the plastic cover is broken by two thick foam sheets between the body in a cardboard box, then everything in the "pupyrku") that everything came to the whole. There is no smell of plastic, the body is strong, the legs do not slip, the wire is strong. How will grind, let's see, finish. So far, everything is fine.
Fast shipping. Excellent product.
Got fast, brought home. Until i checked, i will write off later)))
The product corresponds to the description. Delivery fast 18 days. The engine is cheerful, jumpers to "hurray". Not noisy that is very good. For such a price in stores and with such characteristics it is unlikely to find, personally i was looking for it. Thank you to the store, success in selling! 15 Mar 2019 11:20
Order came well packed and fast, looks really great!
The grinder grinning a perfect good coffee for making asspreso. Very good Thank you
good
Fast shipping. Fully consistent with the photos and description of the store.
Delivery only two weeks, the courier brought to the apartment.really liked
The coffee grinder came well packed. Works well. The store well done carefully packed everything.I recoomend
good
Excellent and sharp hammer, only when working smells like plastic, i think this is a temporary phenomenon!
Very good
Satisfied
The coffee grinder came well packed. Works well. The store well done carefully packed everything.
Goods
very fast delivery seems to do the job even for for flax seeds. don't operate for 1 minute long .need to have breaks every 30 seconds.500w so not very strong. very good for this price
Good coffee grinder, works, i recommend
Fast shipping
He arrived in 10 days! Very fast is very good grind well, capacity is little for personal use no more