SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
Excellent cotton t-shirt, sewn well. Delivered in 4 weeks to the lipetsk region. Took on growth.
Good quality, wide
Brief embroidery! only because of it and bought this t-shirt, but pancake is expensive.
I ordered 2 t-shirts, for 3 t and 5 t. The difference between these sizes is not big. One t-shirt after washing did not carry much. In general, i'm happy, and the children like it.
Super Super recommended!!!!
Excellent quality, pattern-applique made of fabric.
Jest to moje kolejne zamówienie z tego sklepu. przesyłka zawsze szybko dociera. Tym razem w 2 tyg. Bluzka bez zarzutu, miałam ją w zeszłym sezonie. dobra jakościowo, gruba porządna bawełna. Szczerze polecam! This my another order from this shop. As always arrived cery fast, 2 weeks. I bought this t-shirt last year, quality very good. recommend this store!
Not embroidery, which personally only pleases me
The order went to the great novgorod 25 days: march 31-payment, april 02-sent, april 24-arrived at the post office. I have boys (twins, 3 years), because they ordered 2 t-shirts with ships. T-shirts are pleasant, made qualitatively, threads do not stick out. Boys liked t-shirts, sit on them well. Seller recommend.
Super, cotton. i recommend.
T-shirts of excellent quality!!!
Beautiful T-shirt.
Fantastic, good quality.
ok
Chic t-shirt, fast delivery + 5
A good cotton t-shirt, when washing in 60 degrees the fabric is not deformed, applause quality (fabric and embroidery, fish-sticker), the child liked. We have a height of 92 cm, a weight of 14 kg-a little large, i take it so specially-for growth, but you can already wear it. Everything is fine, only with the dispatch the store pulled until the last day.
The drawing is sewn very well, exactly. The size is a little bigger, about 2 years. From other t-shirts of the same size, different in length and width. Cotton is not 100%
The order came within a month. very satisfied. The quality of things exceeded all expectations. The color is bright, saturated. Embroidery is perfect. thanks to the store for the quality goods.
Excellent t-shirt, quality, ordered 4 t for a child of 100 cm and weighing 17 kg, a little loose, ideal for summer, already grow
Very good quality
I order not for the first time! T-shirts are very good!
The quality is 3 + as rough. Birds Appliques on the side we generally brown as set on fire. And better more expensive but better
Amazing quality! Very soft fabric, the threads do not stick out, the seams are even
Very pretty. Size ok.
It came quickly. Quality is good. The colors are bright.