SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s so beautiful thank you
Not received the order
Three beau
Duge garny bracelet. Zamovlyala 26 birch and otrimala 11 litny. Duzha shvidko priyshov to ukraine. i recommend it!!!
Beautiful bracelet, as in the photo
Very delicate bracelet) thanks!
Beautiful little bracelet! The child is happy!
nice
Very cute and beautiful bracelet's hands. Thank You Very Much!
супер для маленьких девочек размер, на 2 года
Ordered 31.08.2018, received the post office in Moscow 31.10.2018. Track to track. Normal packaging, goods in a single package, then pupyrchatoy. All the details in place, shine, no defects. Quality matches the description looks as the photo, very small bracelet, for girls my daughter 3,5 years old went well, playing happy, by the chain will grow with the daughter's handle. The price is good. Seller friendly. Goods store recommend.
Wow
Like all together and everything looks good.
Looks very cute, children are happy. Recommend store and goods
Love it
Order to Minsk went two weeks. The quality is good. In The five years went well.
soooo cute
Bracelet is very pretty very small on 4-5 year old girl. Looks nice.
excellent at baby bracelet pen.
beautiful
Beautiful bracelet, my daughter loves it, I'm happy with the purchase, thanks :)
хороший браслет
Красивый, но совсем детский, на ребёнка лет пяти.Качество хорошее. Отправка быстро.Доставка 3 недели в Сибирь .Товар и продавца рекомендую.
Joli mais très fin et trop petit.