SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very cool!!!! 9-go to 40-41. Just like in the photo.
Cool, came relatively quickly, in size
Cool!!!!!! i will make a photo later.
14.03 ordered and already 27.03 received them at the post office. The fastest delivery with alika that i had. The color was really not sent to me. Hearts gray and pink shade is quite different. Come on. They are soft and fluffy like a cloud. I'm delighted with slippers. Seller recommend
There's a smell. Washed in the typewriter fell off the hearts. But in general, very much and without them!
Slippers like, very soft, beautiful. At me stop 25 cm, took 40-41. The sole is stiff. I recommend
Very quickly arrived called regrettable that a spot on the frog sat.
Very cool slippers
Very joliede beautiful quality
Satisfied. Item as advertised, very soft and comfy. With rubber on heel, so it fixes well.
Reached moscow for 12 days, slippers chic, quality for 5 +! On my 35 is perfect
Perfect
Excellent sneakers, rubberized sole. Seller recommend
Size is Accurate! They Fit so well! They feeeeeel so great! Amazing!
Soft and comfortable thanks
Cool sneakers! I really liked it. In russian 38 came 40-41, there is a small stock, very comfortable. Also pleased with the hard sole, and the sneakers themselves are soft and warm I advise this store and these sneakers. Order, will not regret
Slippers are very cute and soft) i advise everyone to buy)
Slippers are good, soft, but quickly get dirty
Slippers are excellent, soft, comfortable. on the leg look very gentle. the length of the foot 24 cm approached the size 7,5. Delivery is long, to moscow almost two months. thanks to the store, i recommend
Nice product for you
Slippers are cool, soft, comfortable. Long waited, i thought that they would not come. But it's not the store's fault. The goods are satisfied. Seller and shop recommend.
Excellent sneakers, but very long go, ordered in november, and received in late january
Very comfortable I'm 5 or 5 1/2 and i ordered size 40-41 and they fit well.
Soft, comfortable, fit fit 5 +
Beautiful, such as the photo, soft, comfortable