SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good and fast shipping 1 size bigger packed
Super! Inside the pile-the jacket is warm. I like it.
so so nice and good-:) thanks
For a teenager quite a decent sweatshirt. On the r. 48 took xl-approached. My grandson liked it. Seller 5 stars.
Carvings a little short .... order one more.… But Well….
okay
woow
In Brest for 56 days. In size. fleece inside. satisfied with the purchase.
Size sweater went. The 48 XXL taken. Normal, not thin and thick, medium.
Poor quality (damage on photo spring super good)
Wonderful sweatshirt, I was so happy with the quality of goods and the how perfect guess (my settings 89-60- 89), that immediately ordered a second, size left the same (M), only print other chosen, upset to was too big, although приведущая village perfectly strange (but still will wear, looks good, Soft, comfortable and warm)
Good store. Fast delivery and goods corresponding to the description.
Synthetic material
Dazzling perfect
روعههه
perfect
For size L somewhat small, would XL recommend Wen someone gr. M-l has
I love the material and the fit in general. I looked at reviews to determine the size/fit my bf would like and he said he loved it even before it was on fully lol... I haven't tried mine me cause I'm 8 months pregnant so it obviously won't fit how it should.
Women's short, men's length, the XL pulls up to M
Good size I recommend, store very a listening to its customers. I m'était fool size RESELLER-made out of recovered Article send for me change size. Seller at top I highly recommend
Sweatshirt in principle, cool. But does not say that very high quality material. Stitched good, design is also good. Material Is warm and very soft. I believe that's expensive, for such a thing.
Excellent quality. Best store recommends. Very pleased. Thank you :)
Nice sweater looks Nice
Pity the poor workmanship (stitching)
Everything has come well and in perfect condition, at least for now.