SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Frankly the dress is too beautiful. Thank you very much store
It's accurate to the image. I'm very happy, and it came in less time than i expected. I recommend the store. Thank you
The dress corresponds to the photo, for 1 year took the size of 18 m-the dress is written size 90. The dress is unusual, beautiful, but there is one but ..... sewn so-so. Delivery is fast, asked the store to send the e-package, he and sent. For such a price and for dressing a couple of times just a find! Seller recommend!
Beautiful
Very beautiful, weightless dress. At 72 and 9500 sits perfectly, does not hang out and not in the butt. There is no thread with the front, the embroidery is neat. Flower on the belt with a pin. The petticoat is quite lush, consists of 4 layers. Definitely satisfied.
nice one
Beautiful dress highly recommended
v nice
Beautiful dress, material very good, match the photo! Loved!
v nice. thanks
Thank you very much, excellent quality and fast delivery.
very good
Very nice, accurate to photo, recommended 100%
Quality is good
Dress nicely finished, material very good. Arrived very fast in only 17 days to Recife-PE.
Good.
exactly as described
Dress przepiękna, But sizes is inflated. 9 M, ie 80 fit for child 68-74
Beautiful Quickly arrived
Look what beauty! super! waited with impatience. everything is clear. i recommend
So cute
good quality fast delivery good package
its good
Beautiful though flowers not dokonczone
Wow wow wow!!! is the same as it is. well quality and good texture. I really love it