SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Pretty good. Arrived quickly. Bout a size to large but still fits.
apart from everything being perfect the size was way smaller than the size I ordered
Took her man. There are threads sticking out, but this is not critical.
very nice
Shipping speed meets expectations, definitely slim fit for slim Males. Great buy for great shirt, just one minor small issue where white cloth is sticking out!
I have the size of my chest 110. Took the size l. shirt tight
Beautiful it's my husband who is very happy with such a beautiful shirt and who size hyper well he makes S I took S is perfect pity that there is more mass than color in size S because I would have taken one of every color. Thank you to the store for his listening cdd and his kindness
Excellent shipping was fast a little transited in my country but arrived impeccable!
Tight FreeShipping
good
it's a great looking shirt. it's a little tight on me, but fits well enough to wear. very happy. I'd get another as a spare :-)
Very nice shirt. Good quality.
10 days on the way guys shirt chic color white white and patterns black black, wildly beautiful shirt. 1.80 weight 93 with belly came xxl. I advise the store and the goods themselves
Very good shirts, the quality is very good, i advise
Okey
I came very fast, it was what i expected, i love very good shopping
So nice design dear
Delivery fast. Color and pattern of the original. But planer waisted, back obsalyutno straight. Probably a pot-bellied men for her son with a sports figure looks bad.
not nearly as tight-fitting as the picture shows (not because of the size, but because of the cut)
Quality is excellent, fabric is thick and soft
Shirt just like the picture. The fabric is thin, but seems to be durable. Order for her husband, some great, probably with a mistake. In general I davolna пакубкой. Thanks to the store.
Excellent and only 12 only days, awesome!!
Very nice looking slim shirt
Thank You all good.
nic e and eazy