SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Nice
Very beautiful shirt
Good
All OK
Well received perfect
Satisfy
Great quality
After reading some reviews I was afraid that the shirt would be small if relying on the table of the measurements, so ordered shirt 4XL for the measurements 173 cm 83-85 kg, but it's too big. Anyway it's better than if it was small, because it's easier to fix it. The store also offered discounts on the next buy because sending it back is the same price as shirt or more. The quality is good, very soft and smooth. The colour corresponds the picture. Probably will order more some time later, but the smaller size obviously, unless some body changes :D Thank you for the service!
Very nice quality of smooth and flexible fabric. Beautiful seams and easy to iron. Perfect
Ordered a shirt on 23.06.2019, came on 22.07.2019. Packed well, reached the whole, sewn well, the threads do not stick out. The size approached, but back to back, take a larger size. The material looks good, as it will when wearing-will show the time. The store is satisfied, definitely recommend.
just excellent overall
Thanks to the store for mega fast delivery! i order the second shirt. the quality is very good, but alas again did not fit the size. took on 54/5xl everything came well, but in the shoulders is small (wide shoulders). take more size, will be already great! i recommend to buy! consult with the seller! the seller is very good, just we were not lucky with the size. 1000000 stars to the seller!
The shirt is great. Size. The fabric is soft. All ok
5 days
Item as always on top
The goods came quickly. The shirt is sewn like good, the only material is synthetics. On height 180, weight 110, 6xl was too small.
ok
Shirt fit in size. Fast shipping. Seller recommend.
item okay
Beautiful shirt, thanks
Excellent shirt, took her husband, to grow. Size 48-50 Height 183 XL ordered, perfect!!! Don't know what kind of fabric, but the material is soft, nice body, and almost no creases, that is very convenient for men!! Seller recommend.
Product quality, size 5X went to grow. 54 height is 195 cm, you could take and 4 X, thank you store sent quickly, before send again explained our sizes.
Take one size bigger
Very like shirt, 5xl suitable for our 54 size.
Good quality and fast shipping I will order again.