SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Ordered 40 size, sent 44 ???
Jeans are very small and narrowed in the legs.
What can i say... The quality of jeans is good, the color is beautiful, but the style for the husband is not suitable. Jeans in the groin are free and are collected like a bag. Star do not shoot for quality, delivery speed and fast store answers
Great jeans. Thanks to the store.
good stuff
I did not like the level below the average
Delivered on the 16th day after ordering. Well packaged. The goods are fine. I am satisfied. Thank you to the store. I recommend.
The store is super! Made an order for size 32. The seller recognized my exact parameters before shipping and sent size 38. As a result, 38 came up. Ask the seller, he will tell and tell. For that he has five stars. So keep it.
The order is satisfied. Delivery is very fast less than 2 weeks. The store is sociable. Helped to choose the size and decide on the model of jeans. On the parameters from 88, about 108, the height of 193 cm ordered the size 36. It was possible and more. Pleased with the length. Jeans are not short. Quality is normal. The color is bright saturated.
Jeans comfortable. I take not a feather once.
The order came very much for 9 days (russia, saratov region). Jeans, dark blue, 36 size. The size was selected according to the table-belt 92 cm. Fit the size perfectly. As soon as i made an order on the site, the store immediately sent a letter and specified the sizes, offered his help. The track was tracked-the service of the store and the speed is very satisfied-5 stars. By jeans-light, this is a summer option, the fabric is quality but not thick and not rigid-it is classic summer (!) jeans. Not stretch! Perhaps the price may seem too big, but the quality is really very good-all the lines are even, the pockets are deep. Surely you can say they cost their money-5 stars.
Before st. petersburg for a week
Jeans are good, the optimal combination of price and quality. The fabric does not stretch what i like. Sewing quality. Delivery is fast. On the dimensions of 183 cm, 75 kg jeans are long, you have to shorten, but it's not scary. Better long than short. The belt is too high, i like a slightly understated waist. Thanks to the store.
Got fast, good quality, cloth tight, size in size. Thanks to the store. I advise everyone.
A little change in the colour, but the quality is the same.
Came very quickly quality excellent order not the first time thank you very much for the gift
It's okay, i got it. At its height of 179 cm, weight 80 kg. ordered 34 size. The store confirmed that this is my size. With the size guessed, everything came up. The only thing that should only be sewn along the length of the pants. Delivery to urfo for 15 days. As a gift, the seller put the socks. Thank you!
Very good quality pants and many thanks for a good gift.
Everything is fine. thank you.
Jeans of excellent quality, the size corresponds to the table. Special thanks to the store for the gift-socks are also very good.
There would be 7 stars, i would put them! From order to receipt in sochi-month. The store is responsive and warns about all the movements of the purchase. The jeans themselves are made of 100% cotton and excellent classic cut. Jeans inside white, outside bluish blue. Not dyed burlap, namely jeans without any scuffs. On my size: waist 49, hips 58, from waist to heel 106, from groin to heel 80 (russian 52) perfectly fit the size of pants 36. On the length a little will have to shorten (with the gate i do not go). Later i will order a couple more different colors. It painfully rarely gets such a quality for an adequate price tag. The seller thanks also for a small present (socks). In general, i recommend both the seller and the lignes themselves.
Excellent, very high quality fabric, excellent sewing quality! on height 192 and weight 115 took 42 according to the table, a bit large... i put boiling water as was done in the institute. next, and i will take exactly another couple of pairs, i'll take the table for a smaller size and will be generally excellent! exactly on the table i recommend those who like very loose jeans. i repeat, the quality is very good, the fabric is dense, but soft, not frayed... in general i recommend it.
Size corresponds. Stitched well. The fabric is not denim, but dense and good.
Very nice jeans. The store gives good advice for the size. To recommend!
Delivery is fast. Sewn well. Seller and shop recommend.