SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very nice shirt, well made and packaged, the fabric is good quality, the size coincided with the guide table, took about a month and a half to arrive, satisfied with the purchase and thank you very much for the gift.
Thank you, all excellent!!
Excellent shirt, at a height of 185 cm, weight 78 kg came up
Thank you
Perfecta!!!
Good product
Ordered a little wide shirt, but the length is perfect. Stitched neatly as packed before shipping. The color corresponds to the photo.
Arrived well, all right!
All perfect, very pretty!
Bonita Camisa
Very good quality as in description, super fast shipping
The product is satisfied, i buy from this store already the second such shirt (the first bula dark blue) Took according to the recommended size grid of the seller height 175 cm, chest volume 106 cm weight 80 kg-xxxl (i will make additional photos later in the week) Both times the seller gave nice little bonuses: for the first time it was a ballpoint pen, and now a beautiful sticker) The seller is sociable. I recommend this store and seller!
Shirt exactly like the picture. Seller recommended. Thank you.
Good fabric, but the buttons are very fragile. She looks very pretty. It arrived quickly!
The product is just as offered, i have a detail with the size as they are small but from there everything is fine.
perfect size
The shirt is identical as it is but it was small i asked for a size l i wear and i didn't serve
received in just 20 days, shirt looks great but for me lil short and tight...
Height 176 ves80 kg, sat with a margin when washing will sit down and there will be norms 4, Before that i ordered the same shirt of blue color 3x after washing sat down had to cut the sleeves, became with a short sleeve)))
Very similar to the image, excellent value for money. The arrival was within the stipulation, about two weeks, maybe a little more, but before you turn three weeks.
It 'S quite quickly. Product Description. Size otpishu later as the host shirt study in another city-soon to measure.
Satisfied with the shirt
.
Shirt came Zaporozhye 20 days Укрпочтой. Excellent quality, do not stick out and Odorless, take no regret Be sure to order it, store recommend!!!
Todo Well. OK.