SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
The quality is excellent. The store put a gift. Delivery is very fast. I recommend.
Good store, good product. It is my second order.
nice
ok
OK cloth Manufactory OK Delivery time as set THANK YOU
The goods are quality. Delivery is fast. Thanks to the store for the gift.
The second time i order jeans to my husband in this store quality is very good, the store always specifies the size. For height 186 and 90 kg we always fit 36 size. Everything is fine!!
This is the third order. The first pancake of the coma, came the marriage (short + pants of different lengths were). Despite the return of money, the store was constantly in touch offered to make an order new. Sent a photo with the size and video of new trousers carried a year and i do not regret the quality of materials and the quality of tailoring is good. So i ordered one more .. Order processing time large 5-7days maybe sew to order
Excellent
The order came from the second shipment (there was no tracking after 5-10 days, threatened a dispute) its data was clarified and the size instead of 36 agreed to 38. (my: height 170, waist 110-114 belly split, hips 110-112, weight 89, age 59 years). Everything came only long large (for height 185). 36 size would be less free. Material according to the description (it is possible for winter and for sports), sewing is not difficult. The cost is the same as in our markets, and as for shirts, shirts and other linen, they are cheaper than on ali, shoes can still be taken from them. Live belarus!
Good store, good product
Quality is good, but the sizes are very large, for thick-ass americans. Did not fit, it is necessary to take a couple of sizes smaller.
At 186/90 size 35 came up. Length with margin. There are no questions about the quality.
Great store. Socks as a gift. AND now a few words about jeans…. Size Fits кокоским brands, but best to check with the seller, it professionally will give advice. Thick material. Any comments on the rear pockets, In my opinion is unreasonably large size, that does not improve their appearance. Neat tailoring.
Is fully consistent with the description. before you order the wrote for advice. the Seller immediately responded and gave my recommendations on the As a result all perfectly! Recommend store with the highest grade 5 + + +
Good quality, store said before sending options and the height is 187 cm, weight 90 kg recommended size 36, got normal, width jeans waist 91, length 112 cm. The Fabric is quite thick, a little stretch, color smooth dark blue. Shipping and delivery fast, satisfied with the purchase.
Product was shipped quickly. At least a month. Jeans-the quality is very good. A style-fit well on the figure, wrinkle front. (Weight-95 kg took L36 that fits wrangler L34). Stitched very carefully. Material thick, high quality fabric, not cloth. Gang-unusually high, but in moderation. Me-like, not ashamed to put in the work. Season spring-autumn-winter. Seller and recommend. Will order more!
Thank You
All great! The p. 52 took p. 36, fit, but it was possible and p. 35. The fabric is good. Socks and bonus gift-Nice store! Thank You Very Much!
Perfect fit
Thank You Very Much. Everything is fine. Waiting For fabric thicker, But it with elastane, weaving thinner than the 100% коттоне. The height is 182 perfect fit 33 P. Color-dark blue classic. Erasing tried. Hopefully, lycra not will shrink коттону. Seller Arranged shipping CDEK at home. Thank You Very Much.
Jeans fit all well thank you for gift store recommend
Very good store and the store. Fast shipping and delivery. A quality product. The measures ordered 32 size, but then play it safe and changed to 33. Seller worked quickly: changed and quickly sent the package, put the gift socks and coupon. Pants come. Thank you very much!
Satisfied with the goods. Buy jeans for the second time. Many thanks to the store for fast delivery and administration. the Seller is very attentive, may consult with the choice of size. IN each order puts a present. Recommend this seller.
Excellent jeans good quality thank you for the advice to replace the size fit perfectly on the picture recommend store and goods