SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good product thanks to the store khadha will not regret
Great quality product, recommend to all BRS
90 kilo 180 cm 3xxl
All great, I recommend.
Beautiful shirt ,Good Fabric ,Fits perfectly for me ,Thanks .
THE product arrived on time and is very good.
Seller same came out of the initiative contact. Inquired of whether napewno send the size which zaznaczyłem because size Ki are Intentional... Informed me about this... From me 6 +
Height 186 weight 86 came well. Shipping 15 days.
The item came quickly, a little color does not match. Quality is normal, by money. I advise the store.
Amei Super recomento
Thank you for the delivery. Seller recommend, sociable.
5 hl came up perfectly, at 177 cm 90 kg
The shirt is just nice and perfect, quality is perfect too. Thanks.
Ordered on may 22, and received on june 18. Most of the time was in russia. The shirt corresponds to the description, but i think it is small in the shoulders. Ordered as a gift, i'm afraid it will be small in the shoulders. In several places stuck out
Ikmanta ship black. Ship karala dawas 7yi giye enna. ශට් එකත් පට්ට… Thank you store.
Recommend
good fit.
I got what I expected and it came just in 12 days fast shipping. store recommended.
All OK…
Almost size 180/83 a little bit small chest
Color does not match the description
AND HAROSHAYA almost kokraz size hit 5XL, I 1.8 M. 98 KG
Shirt super, quality is excellent. Seller recommended size, fit in size. Seller recommend.
As description I carry a L I aquistato A XXXL and I go small
Very strongly. Took size 5 XL relying on reviews on height 185 weight 90 kg. Usually the husband is 48-50. Shirt straight back to back. But the shirt is very soft to the touch and well made. Came pretty quickly.