SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
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Liberian Dollar (LRD)
Libyan Dinar (LYD)
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Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
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Quality is good, color is a little lighter than in pics.
Thank You
The store instead of 31 sizes sent about 34 because the pants are too loose. But the label hanging type 31 size. In short, another disappointment.
4 weeks delivery, the size approached the length of cm 2 will have to be cut, and so will go
Great store fast delivery good quality product recommend
good
Size corresponds-thought the model is free on calves narrowed
Ok.
Good quality jeans better than I expected. its exactly as the picture and shipping was fast. I will definitely order again
Thank you super
Very good quality ! 34 size is perfect . description is ok. sizes ok. but it is very slim fit on my leggs... . I have 170 cm and 85kg... almost good. thank you store...
Perfect, nice fabric with great workmanship! Model very good Will buy other! Great size, like close-fitting model, so, for those who prefer less fair choice bigger size. Brazil = 40 |. 34 for those who prefer fair All 100%
I was very afraid that they would be big, did not correctly indicate the size. but everything is fine. At the waist freely., the belt will fix.
Good looking
ok
Excellent jeans, the size should be taken the same as russian
Jeans came but the size is small.
36 size is great in the ass
As sure picture
Perfect !
Good day friend! Thank you very much! All very good! Until we meet again.
Good, tight jeans. Got fine, a little long. The hardware is poor. Ural take months without three days. IN general, satisfied with the product, thank you!
Very good, long and waist, quality nice and fine stitching, a little slow, but arrived safely and with a letter of gratitude and petty gift, satisfied, recommended :)
Received in 13 days very good quality
good quality of the fabric all over a little bit too tight around the knee but still okay for the amount of money