SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is normally sewn, without marriage. it was tracked throughout. on the height of 175 cm and weight of 80 kg-I took 4XL and did not lose. it is possible to put something under the bottom if it is very cold.
Normally sat down. All in size
The jacket arrived sooner than expected and the size is right. Well the making and the finishing.
perfect fit and fast delivery
Delivery is fast. The description corresponds. the store is sociable, asked again the size to send the correct size. The size table corresponds to the spring and autumn jacket.
Excellent thin jacket for T to-10 s. on the height of 176 and weight 78 (with a belly button) took XXXL-in the shoulders-norms, the length of sleeves-norms, on a sweatshirt or T-shirt-norms, who do not need "in the guise", especially on the belly)))). Cashback cost 850. Delivery is super fast. Sewing is good, the threads do not stick out. How to survive the washing I do not know.
Yes perfect I do L I took 3XL and it's good
Scum in the armpits little but not what terrible everything is OK
good thank you
100% pozytyw!!!
Great jacket! With the size of the store prompted! Everything came perfectly!
Fine coat fits perfectly have 6XL taken length 196 105 kg.
Norms
I order a second jacket, only in a different color. Spouse likes, comfortable, easy, warm. Shipping 15 days. Thank you store!
looks great! nice fit
Great jacket!!! I would like to thank you very much for your review. I would like to thank you for your review.
Super comfortable!
The jacket is a little different from the photo, it is more lush, there is no loop to hang it, the lock slides into the bottom when the jacket is buttoned to the end, tarchit a pair of threads on the elastic sleeves, the same elastic band is not beautifully docked, I think 10-15 ° Frost should withstand if not stand for hours. For 1000₽ I think will go. on the growth of 175 and weight 70 kg. Took HHL. Approached but there are doubts about the rukovam a little karotkovaty seems. In vain confirmed the order without looking at the jacket more accurately.
To Mogilev for 25 days on the growth of 180 83 kg took XXXXL norms
Jacket, just super!!!!!! For insurance, the store contacted and specified the sizes!!!! Thank you!!!!!! Size came, what you need! Ordered for height 176 and weight 75 size XL!!!!!
The size seems to have approached, but a bit wide in the belt, and I would like the length a little shorter.
Surprisingly Fast shipping, however Size category wasn't for US/Canada
Nicho such a jacket, for a cosary of norms
I had first 3XL ordered but when attendeerde them me about one size bigger, top! I am 183 cm long and 92 pounds. The coat is good, looks good and is nice and warm. Beautiful inner lining.
The jacket ordered for the son 13 years, height 167, weight 56. The size is good, only on the shoulders a little wide, the length and sleeves are good.