SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing product... will buy more from SIMWOOD, Thank you!!!
Excellent pants, take 6 times, quality, sewing excellent
Just awesome. perfect fit, finish and lining. Even the package is nice. It only took 24 days to get to inner Brazil. I'd buy again for sure.
All super fit! shipping fast, all super packed!
Lovely
Good pants. Good quality.
Everything ok and the qualiti is very good . Thanks
Parcel received after 17 days. Goods consistent with the description. Pants should be 3 cm longer for 186/80.
Fast delivery, good quality. Size approached about russian m, height 165
awesome
In size, and color as on advertising... The height is 175 cm and the weight is 83/84 kg exact size 36
I always buy from this store for the consistently high quality clothing. Item was as described and fit wonderfully.
High quality products at affordable price... Highly recommend this store
I get to the nearest mail i have on july 12th he went to pick it up so far why i don't they had called, but it came faster than i thought, well packed and in perfect condition. The pants fit perfectly i love it, the quality looks good to, quite comfortable and fresh of good material. I'll keep buying more when you have more calories because they don't have the ones i want at the moment. But i love excellent tienda. Excellent communication with store completely recommended
Thank you dear friend! I'll give you high rate 5 star's!
best quality . fast delivery and cheaper
Good quality
Great looking, nice fabric. Will order more
Great fit and quality as always thanks!
Excellent quality. Chose size as chart and served properly. Certainly.
great size, good quality, arrived fast. fabric a bit thick and warm for Israeli summer.
Really nice fabric and quality. perfect fit
Excellent quality. Several orders and always arrives early. Shipping service is excellent for chile.
waist size a Little big than size chart. but I like it . quality product recommend
Perfect Size and pants are so lovely, 3rd time i buy here,,,fit me so well,,,i’d like to buy again if the pants colour restock again