SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
parfait
All good
Article as it is in the publication, has served me too much in europe. I don't think q works for temperatures less than 5 degrees.
Super good as in description
Joli
The jacket is super, came up perfectly, the quality is normal, the store put a gift, thanks to the seller.
Good product, same as description.
Good quality according to price
Arrived on time and with excellent quality.
It took very little time to arrive, about 20 days. I recommend the store, and i recommend the product. The jacket is waterproof.
Same as the description
Excellent house. My husband loved the exact size.
Size is china if you want l order xl
Ordered size m height 175 weight 55 stuffed no more than thick.
Excellent store
It's not the same color as in picture, but it's ok. Average to good quality and fits perfectly. Thank you.
Beautiful. I'm perfect
Arrived right product as described, show ball
Very good product. Exceeded expectations
I am 1,87m and 83Kg. 4XL is too big for me. 3XL would fit much better.
The order arrived super fast, the size fits perfect. The only detail is that the material is very synthetic, but everything else is perfect.
On the parameters og 103 from 88 shoulders 45 cm height 175 weight 83 kg took 2xl, the store advised 3xl, did not listen and regretted. I liked the jacket, inside there is a heater, like fleece under the lining. On the parameters of the husband it was necessary to order 4xl, so that it was not in the guise. Thank you for the gift, my daughter is happy)
The picture looked more fabric.
Cool jacket for height 176 and weight 76 just right not tight but a bit loose then that you need thanks to the store
A pretty jacket for the spring, for a height of 176 cm size 2xl came just right. Thanks to the store for the gift.