SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
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Euro (€)
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Very good product fast reception
Item was of great quality and doesn’t look or feel cheap will buy from this store again
tshirt arrived very fast, 3 weeks and was tracked to destination, fits very well just as described and rose is well done, not cheap
Thank you
Nice quality, wide, a bit oversized, perfect. True to size . XL is European XL .. the rose is perfect ! 10/10
Nice material, Normally I have a Medium but I took the Large because I like my shirts oversized! Great product and fast delivery.
Very comfortable
perfect very good product will buy more thank you store
Great product will order again
Thanks! Fast shipping n great t shirt
European size normal, perfect
It was very good tshirt ,high quality , but the siza was hide me body but i still love it ,and they gived me such agood gift
Perfect and excellent quality
Length 170 and weight 70 and L is too good
Cool. Super quality
I wish I got it in XL. The sizes are definitely accurate for American sizes, I just prefer my clothes be a loose fit.
Great quality, one size larger would be perfect for the 'oversized' look
En oversize
it's perfect i like thanks
The producer and the meddling are great
interesting material, sleeves are very long, like the style
Quality t-shirt, i will not order it once in this store
T-shirt is just super, i'm happy)
AMAZINN SELLER MAD RESPEKK MAX SHARE LIKE RETWEET
The shirt size is wrong. I order M but the M look like XL