SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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awesome
Mmm
Great quality, warm and ok addition to the closet :) but it is definitely shorter than in the picture, sleeves and jacket are same length. I will keep looking for something covering a suit. Still a good deal.
Color as stated, sewn well, my size 52, took 5xl, all in size, the store recommend, the jacket looks good.
Ok
This is the 2nd coat I purchase. It is a good quality Coat.m Price is fair. Sizes are not small, they are close to European sizes. There is also a warm inside lining with collar, which makes the coat extra warm. I recommend
This Coat has nice cut and style, and the price is fair. The quality is good. The only problem I saw, is that fluff gets stack on it easily, so you need to brush it away frequently. The sizes of this coat are not close to European. You need to order 2 - 3 sizes larger than what you usually wear. For Ex., If you have chest size 48, order size 3XL, instead of (European) Large.. Good value. I recommend.
Size a bit just, easily provide an extra size.
Very nice warm jacket elegant and very good quality
I RECOMMEND THE SELLER SUPER PRODUCT LOW PRICE FAST SHIPPING
Not hit on direct Thanks
Fully Compliant Just a worry with the XL size actually a small L
The coat didn't fit
Good quality product. Delivery is very long turned out.
just perfect so happy
Quality is good, look good, collar warm extra. But no drape, thin compared with drapes, synthetic, because very easy. The Material Is solid, not like the photo, the photo, but really no.
little size when you wear m you take xl or xxl
He fits but just. Is called a very beautiful coat. Mine should that also be slightly longer..
Jacket class. All fine
Delivery month. The quality is good. Size Height 172 and weight 65 kg-L standards. Only a little bit short sleeves.
Nice jacket.
Fabric gray coat is a little different, not in the tree-monotonous. Size take 4hl. Fit
Good coat! The 50-52r, goes to the size!
good product.. i love this one.. fit well
Surprisingly thick wool. Warm, go to minus six OK. Size fit in the back wide big, but it will be corrected going in the studio. Excellent quality.