SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Packed well, the parcel came quickly, everything was served, the store thank you. i recommend
Excellent
Good bag, very comfortable. Came for Month
Delivered quickly. But the bag was sent to the wrong one that ordered. Sent a new one, and ordered an old model. The bag is smaller than expected. After a week of use, the lining began to tear off.
Handbag is beautiful. Perfect for our stroller design. The belt is adjustable in length. Inside the thermal layer. I plan to use both as an organizer for a stroller for walking, and as a travel bag, where the can will fit with a mixture, bottles, napkins. Delivery to the moscow region 3 weeks.
I liked the bag!
Very good bag and came very quickly to Estonia . Thank you!!
The bag is cool, otshyta okuratno, the order is definitely satisfied. Thank you.
The bag came quickly! Quality is excellent! I use and enjoy my acquisition. Order, you will not regret!!! Thank you store
It came to moscow quickly in 2 weeks. I liked the quality. Description and pictures correspond.
Good bag)
Good bag, fast delivery, i would like a handle longer
Super bag, fast shipping
Bag super comfortable, shipping fast, suggest this product
Very cool and practical bag. Very good workmanship
Super Bag, solid
The bag is good. A little keeps the heat in the bottles.
The bag is cool. For me, the size is good. I wouldn't say little. Sewn neatly. Ordered june 20, came on july 10.
The bag really liked. Stitched qualitatively. to the moscow region. Delivered in 18 days. The parcel is tracked to the place of delivery (which is very pleasing). Seller recommend!
Very very very nice bag, Super Bag Great bag Fantastic bag I like it a lot store highly recommended
Good bag all as in description
Very cool and comfortable bag, especially for summer strollers. Definitely recommend
same as picture
The bag is perfect! everything is thought out, took it thermo. as before without it was not clear
All as in the description, delivery is fast, thanks to the store!