SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love beautiful but my expectations i highly recommend
Very very very satisfied!! Order the 08/09 received on 30/09! Beautiful chick, in an excellent condition, very well pack!!
Same as picture
Cart wonderful, big, very easy to assemble. Arrived before time and well packed. Taxed in 709,00 (in note they calculated over $150-store put the less) due to the high tax my condition (Minas) but still thought it worth it because a cart that in Brazil would be almost 3 thousand. am delighted with the cart! Lindoo
My cart arrived in less time than estimated, and all within the promised. Recommend for sure
The item was very comfortable not only the date was respected before the scheduled date, also very good
All very well indeed.
The stroller is good, but for such a price could be better.
Same ke the picture is perfect
Thanks
All right, perfect Taxed in R$ 500
Wonderful .. I loved ..
So Recommended but need to pay tax IDR.800.000 in Indonesia Thank u store
Delivered in less than a month I am in love with this stroller, I can not wait for my little baby to come and take walks with him. We even had a little gift a bib Thank you very much
stroller and car seat looks cute and it came early. I did not pay any tax when I took it from the post office. The only downside of the item is it does not show the expiration date, which is a must here in Canada. There are words written at the bottom part of the car seat but they are in Chinese. But over all I like the product.
THE cart is exactly as the picture! Came intact without damage. Arrived super fast, less than 30 days. Taxed in $379,00 dollars. But compensated very! Loved Super recommend for who is in doubt, as the store and product purchase and reliability.
This is perfect...very authentic and accurate..so happy with this purchase..thanks so much store for not disappointing..
12 days to Nee Zealand. wow!! fastest time ever. it is accurate to discription, feedback mostly correct. A slight odour present then quickly goes. seems sturdy. easy to put together, didnt evenn use the instruction. but all clips and button plus latches are plastic, the carseat cover doesnt fut and this is my third child, a little worried about how safe the chair is and am taking it to be checked for safety. pram is great, the seat when upright for older ages isnt deep enough though. its not robust and will need to be careful not to break anything because i fear replacement would be difficult. i would not have spent that kind of momey on this product, maybe half the price.
thank you so much recommend
The stroller is beautiful, for the north, of course, not very. But in the winter seasons there is a sledge stroller, as on the russian roads during the snowfall, no tank will still pass. The stroller is stylish and light, i like it. The store sent the car seat and stroller separately, for some reason the car seat did not reach. The seller was always in touch and returned the money for it. So he is honest, you can be sure that they do not throw. He also sent the raincoat through the e bag, i hope soon will come, i asked him, because we have private rains in the fall. In general, i'm happy, but it's a pity that the car seat will have to buy from myself in the city
Super recommend the store, my cart arrived before a month and live in thick bush south arrived in perfect condition well packed, taxed in Rio de Janeiro in 377 real, yet compensated MTO, My wife and I love the stroller and baby comfort strengthened and very light to be aluminum.
It’s actually pretty good for the price paid for, can’t wait to officially put it in use , arrived earlier that 30days. Perfectly packaged, no damages . Neutral color for boy/girl
Beautiful stand, arrived in 30 days from the day of purchase in perfect condition, great store answer all messages. satisfeira with my purchase
The stroller is perfect!!! Thank you very much. Even better in real life than in photo
Very nice arrived in 15 to spain