SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved, very beautiful arrived ahead of time! Was charged 42 euro more delivery time! Fine offset very beautiful cart… Super recommend
We Are super satisfied with stand our baby. Arrived on time. All right as the description and still came toast. Were taxed, but it is normal? KKK attentive and helpful always to answer questions. Loved and recommend, product and Michael.
Exactly as in picture! Quality is very good! Very satisfied and happy with the product.
3 in 1-yes, but lying transforms into a sedentary, total 2 pcs, one transformer; very light stroke... total very satisfied, came early, delivered to the address!!!
Great stroller!!! Just super! Thank you!
Everything is Perfect except the price you can Find it at other stores for Cheaper price
I arrive soon and quality price very well. i recommend.
Product met my expectations. The purchase!!
The goods were delivered by the transport company "business lines", delivered on time which was on the site, the stroller is very convenient, easy to operate. I especially liked the fact that the car can be put on the chassis. This makes it possible not to take the body of the stroller with you on long trips. Easy to assemble and disassemble. Seller recommend.
Excellent cart and advertising is according to the product. Baby comfort black color is simple and very beautiful. This kit, would be better than the baby comfort with canopy Gray. Ordered the store to change the baby comfort by another gray, but he did not change because said are kits ready. The cart has excellent damping system, easy to assemble and easy to disassemble for shipping. Taxed by federal revenues of 278,53. The total price of adding the value converted into real and taxes gave R$ 1.378, 81. the trolley is very good fabric and construction, aluminum light and beautiful. Saw carts similar online stores, no shock, for values revolving around 2 to 3 thousand. Took about 70 days to arrive in southern Brazil.
Very beautiful and sturdy, am too, very worth!
It looks just like the photos & it arrived sooner than expected! It’s beautiful and for a really good price. I just didn’t like that the car seat does not have a clip on the babies chest, it only clips in at the bottom in between his legs. I’m not sure if it should be a safety concern, but overall I’m happy with this purchase!
Love. And even sent a small gift
very good product, we were very satisfied.
THE stand is great! As described ad
Great stroller! Same as in the description of the store! Convenient to assemble! good wheels! Came quickly, courier to the house! the color is pleasant, gentle! I'm all davolna! Thank you!
Very good product. Just a small transit damage. Overall product is very very good
Wonderful. Loved.
Super happy is beautiful just like in the picture. Super easy to ride and very good quality i recommend it to 100% plus it arrived early.
Well, the truth is that very happy good article
Quality price ratio is good. High Quality Baby Stroller/Maxi Cosi for that price.
Very good quality I am very happy even the store despite that I pay 60 euro for the Belgian customs but it remains a very good deal
THE cart is beautiful as picture ad. Got everything right. Delivery was super fast, 30 calendar days. Seller be congratulations, attentive and sent super fast. Until the process here in Brazil was quick So arrived in Brazil already paid the rate and was released then. Taxed in R$ 474,00 + 15,00 (mail) am Sao Paulo-Diadem. For those who want to buy Super highly Even being taxed that amount pays. THE stand is very beautiful, durable and comfortable.
so much better in real life. . absolutely amazing. only £24 custom charge and one week to London UK .free bib gift. AMAZING SELLER . please buy you wont regret it.
Cart beautiful, just like photo, am Rio was taxed at 470,00 it saddened