SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect
Arrived on time. Very beautiful, I have been wearing for 4days now and still very shiny. Just like real gold, I give 5 stars
Wow. Thank
Stone fell off, but was rainbow stone and so beautiful I’ll have to order again
A normal ring, simple, took less than a month.
Very good ring! It shines a lot. The stone you have in the center is a little weak, it broke almost immediately, but other than that, the ring is nice.
I love it, it's taken me a while to get here but it's been worth it. It's stainless steel. Thank you
I didn't get there but i got my money back
The ring had engraving. the engraving was perfect.
Very nice same as the photo
It's so lovely. Got to Nigeria in about a month. The postal service delivered to my house. Product matches description.
Goood)
Very beautiful ring, my girlfriend liked it. Then i'll leave another comment on whether it's steel or not.
Perfect charm and perfect etching tb
The description such as but the ornament that goes on top of one of the rings came off
the ring is beautiful. if you want to engage your fiancee buy this ring. the store communicates very well. took his time and waited for me to send inscription for the ring. very good seller. the shipping was fast. three weeks
Very good advise store. Had already Co. Meadow and will order more.
All right. Ring cute. Size 6 though it seems a little smaller.
I bought the product today. Very nice and good quality but the state received 11 tl tax.
Hello, Thank you for the package. Very good product I very quickly adopted it. Package received in such a short time. Thank you. Have a great day.
belle anneau
The rings are really fantastic, the communication with the store is super good, I recommend
magnifique
Very beautiful ring. Sehrso beautiful Quality. Fast Delivery. Many Thanks. Recommendation for this Seller!
thank you