SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I really liked the sweater. On growth 183 well approached. Delivery is fast. Thank you!
Very good product
Synthetic, but the pullover to the body is pleasant. Size 4xl for height 190 cm came up.
Cool jacket... At a height of 175 cm; weight 70 kg ordered size xxl. Slightly long, the sleeve is the same, but not critical. The quality is good, pleasant to the body. Color as photo I recommend, for this amount is very worthy.
All super, relatively fast, description and size match.
It wasn't the same color.
Excellent quality. In 13 days came to moscow. Unpacked. But the thing is cool, but it is not woolen but stretches like rubber. Plus a gift red thread for happiness. I advise❤️
Excellent jacket, but the cutout was deep, sewing good, the threads do not stick out. The size approached the slender figure (179/73)
thanks
The color is darker on the image. I think the collar is wider but it does not matter, a collar shirt below will do the trick
Extremely satisfied. Was my second order after my first one being a brown colour one. Large fits perfectly on height 166, weight 65 kg. Not very warm but looks absolutely stunning. I have received praises for both. Will recommend. Seller helped on size and delivery was prompt
Col assez large
Super sweater! In all respects. The store is very attentive, helps with the choice of size and in all questions. I recommend.
The sweater is soft thin very pleasant to the body. There is no smell, the thread does not stick out. thanks to the store helped determine the choice of size. I recommend.
I'm delighted. the size matches the table, the body is super and looks cool.
It fits the body a lot.