SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Great, thanks for the gift stockings, my mother liked her shoes and stockings for her granddaughter, all ok as usual. Same when you have sewing machine you can reduce it to your size., Greetings.
Great, i'm finally here, this whole thing ok, i love it thank you very much. I asked for a large size because i have sewing machine and i can reduce it
Prodovets helped with information where to pick up the parcel Quality excellent strong comfortable
Good quality, only very small, i ordered xxl and it's still small
Happy! Soft, elastic. Color matches. They sat perfectly. I recommend. Delivery almost two months to kemerovo.
Everything is fine. I recommend!
Thank you very much. Good quality leggings. i recommend the store.
Wife liked it. i advise
Leggings are excellent. Warm and comfortable. Gray is very dark, almost black. I did not communicate with the store. Purchase is satisfied
The quality of pants is good, i buy not the first time, with fleece. Under the tunic super casaemo brol size l and 3xl, the difference did not feel much
Good leggings-correspond to the description, on the leg lie exactly without wrinkles. The goods are satisfied.
86-66-92 took the size m, in principle normal, now ordered s even better
Thank you very much to the store came in time suitable for me very satisfied and i will buy so on
Excellent quality!
Leggings of good quality. Approached the height of 170 cm and about 108 cm. The color of coffee in grains is dark. For such a price is excellent.
Perfect
It came very quickly, in 10 days. The quality is excellent, i recommend the store.
super
Version warm. Good quality
The article if applicable, only if it is achieved to transcend when wearing the garment.
It took them long to arrive, but satisfied with the product.
The product is very good, I strongly recommend in cold winter days
The fabric is very good, stretch, it is thick and warm. I ordered size m and i'm usually size s i got a little fair. But how they go under another snow pant is super.
Great product and excellent quality, no problem. All good.
Like pants. Without marriage, odorless, all seams are integers, thread not stick, color match photo. Everything Is good. Came very quickly.