SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Even prettier than the very cool photo
as you see my baby is soo comfortable with her new support seat sit up and she loves it.
very good
It came, there is no smell.
Perfect...
Greitas atėjimas prekė generates bet atrodo realiai maža, bet bandysim.
The material is very good. It's beautiful and my. baby can sit down and love it.
I got exactly what I ordered and for a very good price. I love it!
Very good product very good quality delivery arrive even before the scheduled date Nothing to say its merit of the purchase
So cute and nice very good quality! Like it a lot thanks.!
Chegou tudo ok thanks
It came exactly the same And fast shipping
the is very good, i love the texture, colour exactly as shown in the picture, i really like it, will recommend buyer.
It's arrived well, now to see if it's effective. I have some doubts! Because i see it smaller than you see in the picture with the child, especially the front part.
Wonderful pillow! As bright as in the photo, tightly stuffed, the fabric is soft. Baby 3,5 months old, still early to sit, overturn back, took for the near future)
Pay a more expensive delivery for nothing really a pity
Sent and delivered very quickly. Description corresponds. Executed qualitatively.
Good Product & Fast Shipping. Thank
Good product and received quickly
Super fast delivery, june 3 ordered 14 received!!! Bumper chair super!! As in the picture, the child while the small put the doll)) thank you very much to the store i recommend! 10⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
brought2 for my twins same as above shown but no tracking details were provided like the other stores .
verygood
Kind time of the day to all. The order came quickly (14 days). The pillow was packing additionally in a plastic bag. Bright, soft, without odors. Bottom there is a zipper. Another + that the bottom of the base is non-slip. As brought home a pillow, immediately put the baby there: climbed without problems and generally sits in it normally (the child is almost 6 months old, weighs 8 kg).
Very soft and comfy
Long shipping! But the child is pleased, bright colors, a little small, i would like more