SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Super mat! No smell! Big, bright! came quickly! Beautiful packaging!
It's like a picnic foam, and it's sooooo big, family, i would say) beautiful, bright, on the one hand dinosaurs, on the other some other animals.
Product compatible to order thank you
Cool but thin
Great mat
Ordered 20.09 received 28.09 mo. All corresponds to the description
Great mat. It was a month before minsk. At the place of the bends is squandered, but, i think, will lie down. I recommend to buy.
Awesome
Great mat! Shipping super fast! Thank you
A good mat, bright, odorless, but the picture seemed thicker!
The product is as the description indicates. Arrives well packed in your carry bag, the negative is that it does not stay fully stretched, lots of wrinkles left but my girl loves it to start crawling
The order was very quickly issued and sent. Quality is good.
The mat at home is cold floors, but it is very warm. Slightly crumpled, but smoothed, i think. Came for 2 weeks to the post office, in the kit also a bag to it is very bright, the child studies everything. Colors are insanely pleasant to study. The price we have is 2 thousand ₽. With the store did not communicate, but the track was tracked
Excellent mat, the sea is pale, the park is bright. Everything is easily washed off from him.
The order is satisfied, it came within a week to the nizhny novgorod region. Packaging thanks to the post of russia came leaky, but the mat is intact. I recommend. The mat is double-sided and very warm.
Thinner than thought. But also nothing, for these normal
The parcel came very quickly, recovered from the beginning to the end. came the rug for a week, was neatly packed in a special bag. we really liked it, bright, double-sided drawing can be used on both sides. the material is dense, it is warm to sit. his daughter loved him very much, she on this rug for the first time crawled. the store is very sociable, responsible, answered all questions, friendly. definitely recommend it especially for such a price!
Came very quickly. Quality is super. As if it is warm from him, i would like a little thicker.
Good mat. Fully consistent with the description. packed in a zipper bag. No smell. There are bends. I doubt they'll straighten up. Delivery russian 10 days.
Super mat! Came quickly, well packed and absolutely odorless!!! Thank you very much!
The package came in the package, opened the mat folds were, the material is not fabric, does not smell, it was a month and a half
Delivery fast-8 days from the moment of order to the sverdlovsk region. Corresponds to the description, the quality is excellent. I recommend.
To voronezh came in 7 days. Quality is good
Very big/Tres grand
All right, recommend!