SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Size 5 T will serve as blouse. Daughter of 4 years. Modeling is short for dress.
The order took a long time. The size corresponds, do not take a larger size, sewn neatly, but the upper part is a lot of synthetics. In a regular store, i would not buy it.
Stretched canvas
very cute
Came in about 2 weeks. The quality is good as it’s shown in the picture. True to size.
Before st. petersburg the parcel came for a month. Corresponds to the dimensional grid. Well stretches. On the growth of 86 came just right.
Thank you very much. Everything is super, as in the picture. Quality is excellent!
Lovely dress. Very good quality.
I didn't get dresses. Money returned. The store is communicative, pleasant.
good
Thanks to the store. The order is made on may 7. The parcel came on may 21. Very fast. The dress is good.
The quality is good, the sleeves are a bit long, but it's nothing i think in the garden for the autumn is the most it! look at the size carefully, we are 1.7, we weigh 15, height 70! ordered 3 t, in the shoulders of the village is excellent, the length of the ass closes, as we are a plump physique 2 t we would be small! thank you for the goods, store good luck)
A good dress, there are no complaints about the quality! For a child of 2 years just at the time!
Quality is very good! size 24 m on label height 90
Consistent with the description
Nice dress.
Cute dress)) Size corresponds)) There are no protruding threads))
It is thinner than it looks, but good.
Cotton soft, does not roll up. size 5 t for a height of 108 cm back to back along the length and in the sleeves. a little strange sewing-trapezoid. And did not really like the seam in front. but in general, for 500 rubles-will go!
The dress i take for the third time. the previous top was hb, and this time synthetics, sorry. r.6t goes for 4 years, the growth of 1 m.
Very nice dress) small size: size 5 t-on the tag indicated height 120, but approached the child 103 cm, weight 16,5 kg slightly with a margin. In 4-6 months will be back to back.
Great dress! At the height of 82 cm, the size of 24 m is right and the length of the dress, and the sleeves.
Same as picture. True to size and very cute.
The dress is happy. Corresponds to the description. No smell. Sewn neatly. Seller recommend!
The dress is excellent. I ordered for a child 1,8 size 3 t just right.