SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Well sewn, narazie phase testing. Pack came very fast
To the touch is slightly thinner than the similar discharged from another store. But absorb perfectly. For 1,5-2 hours for a two-month child enough perfectly. If you are interested in the number of liners-10 pieces with a margin enough for a day. In fact, 5-6 pieces are used. The rest for force majeure. 6 covers too with a margin
Come quickly, the store is well done
Very fast otrzymałam shipment. Cartridges are Super, thanks wszytej elastic band more easily tucks the them for pouch. Best what I currently on my stosiku. Recommend
I love it.
Thank You
That's it!
Second time purchasing from this store-amazingly fast delivery (less than two weeks), very good quality.
great as usually
thank you :)
Ordered 10.09 came 24.10, delivered to the pacomat very convenient. The quality is very good, the seams are even, odorless. The length is well suited in a diaper. I haven't tried it yet. Then i'll add a tip. I recommend the store.
Shipping is very fast! On the eye sees it looking good.
Items arrived very fast, excellent material!
it ok.. but diferent in photo. in first time i ordered them looks like in pictures and quality was good.. but second time or now they are different... but it does not interfere with use... and this time there are low-quality edges...
I am very satisfide
I take it not the first time, i took the first kit 2.5 months ago i realized that little baby was older, i began to write more, i need to change more often and 5 pcs do not have time to wake up. in general, an excellent handy tool at least there are no dry sofas and things, let you change often about 1-1.5 but it's better so than all wet. the kid seems comfortable first began to use from 5 months, The diapers themselves are large quality again i repeat it is better to take more expensive for 50r, i bought 166 one diapers, this store they are the cheapest. however, i advise that all sellers did not find cheaper and took in the action complete with liners.
WOULD
Liners are very good, dense enough.
Fast delivery. The inserts look nice and thick. Soft, pleasant in touch, do not smell. We will not be able to use them for a while because those are too big for now, but hopefully will be ok and absorbant in the future. Thank you.
Good стираются, dry fast. delivery of the month
It was less than a month. I did not try yet, since the panties did not come yet
Great quality ,they’re bigger than what I expected
excellent
Fast shipping
Got it. Not yet used.