SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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jól szívja a nedvességet
Shipped within time. Product quality.
Enjoyed! Already were washed several times and okay! Absorbent good quality!
looks like quality, didn´t try yet
Thank's for the gift
3 weeks to delivery in South India. tracking was perfect. the item is as described
Looks ok, have not used it yet. Baby will be born in a few months. Arrived in 9 days (Netherlands)!!!
Looking good, hope they absorb well. Excited to try these. Might order more.
Happy with the product, but didn’t have the chance to try it yet, hope it works well :-)
Does soak well and much, also dries really slow but that’s normal with hemp AND cotton layers. I love it for nighttime use.
Very thick, and good quality, fast shipping
love these inserts! super absorbent and not as bulky at all! finally regular clothes fit over the diaper with these inserts. I will upgrade all my inserts to these. Received in 2 weeks
Good for absorbent diapers reusable.
Excellent product. Will order more. Recommend
Perfect. Thank you for the regalino!
These are great. Very thick and absorbent
Shrank very little after washing, but can hold a LOT of liquid. Very impressed, will buy more!
I dont try yet,shipping was ok.
heavy, thick and long! for overnight diapers. make diaper look very bulky.
This is my second order of inserts. I really like them. Shipping was fast as always.
Exactly as described, packed well and delivered quickly.
Arrive after 3 weeks, look good. The store attached red thread for luck
Très long a arriver !!
! The store sent the order in 10 days after payment! 22 days the package went to omsk my post office. What i liked: + They are so thick, long, wide, liked their size. + Pleasant to the touch, soft, immediately felt that natural. + Overlaid qualitatively. + Absorb more than other liners!!! How much i can not say. + From natural materials. What arranged: * 22 days shipping. * Smell. What did not like: -High price. -After washing, shrink and lost the former smooth shape and appeal. Washed together with diapers and other liners at 40 ° c, in normal mode. -Long shipment. -Dry longer than coal and microfiber. It is unclear: -Which side to put them. I put fluffy up. Outcome: despite the loss of shape and strong shrinkage, liners work well. If it does not embarrass the price, then take it. Perhaps they should be washed at 30 ° c, maybe shrinkage would not be strong.
Personally, i did not really like the product: the liners are stiff and they can not contact the skin, which is especially important for use with diapers covers. I prefer coal-bamboo liners. Although these liners i use as an additional protection to aio diapers. The night circuit can withstand 12 hours.