SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived as requested. Satisfied!
conforme
Great, thanks
Always good with this salesman
2 weeks. Everything is ok
. The very attentive store. The perfect cloths
Girls!!!! i recommend this store and the product!!! i am very happy!!! i order a second time. for the first time i ordered one diaper and insert. i was satisfied! quality is just excellent! i ordered now more diapers and this set of liners. they are perfectly erased in the typewriter Absorb quickly. dry on the dryer in one night. i wash in the evening, dry in the morning. one insert is enough for a walk for three hours. the child is five months old. after a walk, the gasket is wet, and the priest is dry. highly recommend!!! huge savings compared to disposable diapers. and the seller is so generally wonderful-sociable, cheerful and the goods come in two weeks. recommend!!!!
Arrival date and it informs, thank you
Excellent products. IS my second purchase and plan to buy more whenever necessary. Request came right, well ahead of time and the material is wonderful. Satisfaction guaranteed!
Great thanks
Product exactly as described. Very good quality and finishes. Standard Size for pocket diapers. Delivery in two weeks.
Fast and the same picture
The item came in less than a month. I haven't tried it yet to my children and I am excited to use it. However, the product is so nice and well sewn. Thank you store. Will give additional feedback once i try it to my children.
Great thanks.
Good, all, as in the description.
Good liners for diapers, quality. Everything is well overlaid, soft, there is no smell. I hope the child will do.
Price, item, delivery, everything is fine.