SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is good, my daughter liked it, took it to physical education classes. Delivery is fast. Thank you!!!
Great t-shirt. Quality. Cotton. Size corresponds. The color is bright.
Lovely, t4 for 3year old
T-shirt cool, bought for a girl 5 years. I think it will be a little too big. on the t-shirt is the size of 120. but by the winter it will grow (took for a squirrel suit) the color is bright. It is not clear why the manufacturer has a tag with the size sewn on the front side, but it can be unscrewed. Delivery 2 weeks to n. novgorod. store 5 ++++++
Thank you! Fast delivery, t-shirt is good.
No regrets. Fast shipping, order placed on 11-07-2019 and received on 24-07-2019. Baby is happy and comfortable with the items. Recommended.
Size 2 t, for 1 year 8 months.
T-shirt is good, cotton, stuck one thread, well, nothing. Fully corresponds to the description. It was about 3 weeks. With the store did not communicate. Size corresponds.
Corresponds to the description and photo. They look great. Delivery to moscow about a month.
Good quality, no stains
nice
The child of 2,7 years came well. Thank You
Thank you very much!!!
Size fits, quality is good
Very good quality. The seams are all smooth, pleasant to the touch. I really liked the t-shirt.
Perfect
On the growth of 90 is too big, well, i'm very happy with the color and fabric itself.
The fabric is very good, it gives little size order more but bigger size, very good quality and finish.