SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Perfect, i arrive in 2 weeks. Size l for size 40-42. I'm 5 months old and it's still smelling.
Free t-shirt, i use as home clothes, convenient. It is not fitted, as in the photo, straight cut.
Good product. No complaints.
Swiss, the night in the photo, i'm moist. Zr Uchna t-shirt, priemny jersey, зручno goduvati. Garno and easily accessible with important speeches. Uncle salesman!
The color corresponds to the photo. Already in the process of socks it became clear that the cut is a bit unsuccessful. It may happen that the chest will be visible... Delivery unexpectedly for me was carried out not through the mail of russia, but by courier service sdek to its point of issue, which, to put it mildly, is not close to my house, which forced me, nursing mother, solve the problem of receiving goods... Apparently, the store wanted as best, not trusting delivery of the russian post, but it turned out not too convenient...
There was a t-shirt more than a month before st. petersburg. Very soft and pleasant, color and look exactly like in the photo. After washing did not change.
It's okay.
T-shirt bigger. You could safely order a smaller size. In fact, the shirt is made of 2 components lower, and the upper, one covers the other, there are no fasteners, but it does not interfere with its use. Color as in the photo, does not smell anything. The fabric is slightly prickly or something.
THE blouse is very thin, but is good
Very cool blouse. Recommend.
Perfect!
Nice
This t-shirt is also l, but in size just before pregnancy was the size of m, before urengoy was 3 weeks)
Excellent t-shirt, soft
Soft, colour is darker than the pictures
Nice t-shirt. In it is convenient
very nice
not as much of a vneck as it looks. very high on neck
Love it!!!
OK dobrý materiál, objednané M but skutočná veľkosť sedí for S
fits nicely for breastfeeding however would not fit if you were wanting this as a maternity top past about 18weeks
It's okay except the buttons that are badly sewn
Have recieved some kind of viloet, but very comfortable!
Norm t-shirt
The first thing - the store asked me for more money for shipping via message. I dont like it if I actually paid shipping. The shirt is too big for me, so it opens in the middle..