SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely overall!!! The store is sociable. The parcel was about a month. Purchase is happy! I'm delighted!
Very cool suit! The size approached. yu a little more possible. As an expensive evening dress)))
Well taloired. Love it and extremely fast shipping. Thank you
The description is accurate, looks like in the photo. At 82-63-88 s sat down as on the model. Length at the height of 166 on the ankle. Composition-synthetics, as it is said from the store, because of this a little electrified, i will use antistatic. Stitched and processed well, somewhere a little thread sticks out, but it's not critical. The delivery was long, the seller sent at the last moment (thought that it would not send at all). The date of arrival was originally 13.06, and received 24.06. But in general, the purchase is not disappointed, the suit looks cool and will look good at the sea
Im 158cm and its too long, sweep the floor. But great quality and good material, beautiful color
The fabric is thin, but the costume is beautiful) melted by the fact that the store oooooochen long sent the order
Everything is good, but a little strange with the front in the chest, there is a rivet made, if it does not look very close on it. And when it's not open, only the rivet is visible. It is necessary to come up with something and change a little. Color brick. The store is operative and sociable.
Lovely overalls, later i will add a photo! Seller recommend!
The overall is cool! Came very quickly! On the parameters 89-63-92 sits very well! I recommend!
Beautiful suitable length and suitable size
Delivery very fast (12dni). On my 158 cm troszkę for long leg (when plaskich shoes).
Very nice! Arrived a month after placing the order, i measure 1,54 and weight 56 kg and size s fit me perfect! A little long maybe but that's the story of my life haha i loved him
Great overall. Sits great, quality is good
Very good! Just the length asked be a little bigger, but is good with rasteirinha
A beautiful overall, sewn from a synthetic not particularly expensive to look like a fabric. But the overall impression is good)
Magnifique