SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice quality really top
THE quality looks good
Perfect, since the size and to quality. Great
They don't lie when they say euro sizes. I usually wear a large, but got an extra large instead just in case. Turns out it is a bit too big. Material is 100%cotton, so I tries to shrink it, but It's still a bit too large
the order was nice and good quality as well
Shirts of excellent quality. Came in just 2 weeks. It is a pity that not fitted as in the photo.
Excellent shirt, dense fabric.
Lovely fitting shirts, good communication from store
The quality is good, but the size did not fit. And the color of the collar is slightly lighter than in the photo.
I received it, thank you
Excellent Product, excellent quality. Can buy without fear.
The shirt is of good quality, shipped and delivered quickly. The size corresponds, with my height of 180 and weight of 95 kg even somewhat spacious.
It took a little shipping so took more get the shirt and good very good material
THE product arrived in good condition and as described.
Took xl, the sleeves are long to me. Have To throw out.
Great. Truth
Shirt came within Weekly. Measure מדוייקת with a pair of socks. No wrinkled new. Well done
Super material
Super Fast!!!
Excellent shirt, well stitched, came quickly. Recommend to buy
it was OK
Size good podoshol P but fabric is not very credibility inspire, look after washing will…
came fast. good fabric. size a bit longer, but fits good on the bf. thank you
Good
I love it , I'm looking good ... thank you Ali ...