SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
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Hungarian Forint (HUF)
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Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
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Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
Drove for a very long time, 35 days, the box was very wrinkled, and so the lamp fire
The lamp is very cool. I recommend.
Super génial
It's still working. Shining is not very bright. As the main lighting will not go for reading and writing
Very great purchase would buy again!!! Arrives quickly and has wonderful features! Thank you store!
That's exactly what I asked for, thank you very much. I'm sure I'll buy again.
The goods came quickly, within 10 days. Fully corresponds to the description. I and my daughter are very satisfied. Thank you store!
The lamp is super! has 2 modes white light and yellow. I recommend
Well, like everything is OK, came lightning fast
Ordered Brown-came white.
Very satisfied, everything works, very convenient, thank you
Perfect shipping. Well packaged and working perfect. It has quite a light, with 2 warm and cold tones. The intensity can be adjusted by pressing the button. It comes with charging cable (no plug). Totally recommended.
The lamp liked, at night children use as a night lamp. Your money is worth it.
Very good shopping, the enchanted girl with her lamp that has fan and lasts quite the load.
Super
love it.
Slightly less palm, the goods madly liked✨I am happy with the purchase, took the goods for a gift, now I plan to order myself. Infuriating that shipping is long
I reached Smolensk for a month. The lamp works fine but mother complained that the small is very that is, I would like the LEDs to be more
PEFECT!!
I recommend
It works, the fan is turned off, it's cold already, almost winter. I recommend, delivered by courier.
Went to Ukraine a little more than a month, the photo shows in what condition it came, but thank God everything works, it is in perfect condition, multifunctional lamp, I recommend
It is really too good, touch ignition with two types of light: a white light and a yellow light. Top for the price. Arrived in two weeks, fast store.
Thank you very much! The lamp is miniature, but very functional. Came charged, two position light-soft yellow and cold white, fan working, charging working. Delivered to the apartment, very convenient, nothing disappears, as with other orders. I recommend!
Deny the wealth of shvidko! All right. Home buv fan.