SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast store, I highly recommend Very nice lighting that works well
The chandelier looks better than I expected. It is very bright in a 22 square meter room and is compatible with Google Home. Special thanks to the store for his beautiful gesture!
Lamp just fire will take another one
Hello thx all is good My friend
Very happy with the purchase gives lots of light both cold light and warm light, in the colors it's a little less intense, it's great, see how hard that's what's important
Excellent Product all good
Very good product excellent
The roof came quickly, perfect in every part (all as description) I tried to turn it on and it works, even application for phone is easy and intuitive. Seller recommended, serious and reliable.
Works all normal
Product looks good, they store from spain and sent it to me from china, communicate to the store and i context apologizing. it is worth waiting as long as the product is worthwhile
Thank you. Everything's fine. At 20 square meters. Enough
All super diypassing is packed, the box on the road were walking with the feet of the stickers and the heel is crossed. Communicating with the store of the protection was touched by the eye of the pochekav and cope diypassed 38 days to kiev region. the post office wandered around here, the very main thing was that great musica, was in the world to the maximum, cold, warm, fresh flowers, chervona, green, blue and more. i liked everything. shop and seller recommend. The time of the trial.
Delivery to latvia 4 days. everything works well
Like leroy merlin's, very good.
Chandelier shines normally, music works. store respect
Very good product and store...
super
I am very happy with the lampara i have bought and with the service i have received from this tienda.
It came quickly, it works, i liked very much everyone
Excellent chandelier.
Plastic fantastic. I didnt try it yet
I got the package, everything works well, verified. The store is very responsive and helped me get what I need. I recommend this store!
excellent product. Very fast shipping. thank you!
Fast shipping, i haven't installed it on your final site yet, although it's tested and works very well. Maybe it illuminates less than i expected since my idea was to put it in the kitchen. He's finally going to a bedroom. The speaker sounds pretty good, and connects fast via bluetooth
Delivery was fast! Delighted with the service of this particular store!