SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
The product is excellent but I have not tried cooking yet
My husband said his dream came true! Thanks to the store for its implementation!
OK
Received the item in good condition. Recommendable.
The item corresponds to the ordered. It's been three weeks. Packed well. No damage.
The description corresponds. It was not necessary to communicate with the store. It came quite quickly and intact. If something goes wrong in use-i will write)))
Got it. Launched. Great wok. The dishes are prepared quickly and tasty. Took on 34 cm poured water climbed exactly 5 liters. Now i'll be fed and drunk. Thanks to the store.
Great wok. Really handmade. In the store such are not sold at all!
Good reception, indication for first serious use and easy to follow. Attention given the thickness it is heavy. So consider it.
Very fast!!! Thank you very much!!!! happy as an elephant!!! long chose, not mistaken, thank you!
Super-wok!!! And the size is what you need. The dish turned out perfectly. Convenient. Brings on culinary creativity)
I ordered my son as a gift. He is delighted, only on it and prepares)
Really great pan - looks and feels good. Now I need to season it before use. Recommended.
Thank you the product is as described I like it very much and I haven't try it yet but it's look strong and durable
SUPER HAPPY!! Product as described. Well packed and arrived perfect. Thank You and super recommend.
Wok is really iron. Made of painted aluminum only mount the handle. Made in hand, soundly. Iron is soft, if rubbed, produces harracter iron smell. Thickness about 2mm. When calving, the bottom became blue. The taste of dishes is different than in the usual frying pan. Feeling that cooked on open fire. Prepares quickly, you can cook completely without oil. I'm glad that i bought this wok, not stainless steel. Came for 3 weeks. Packed on conscience
It is also a good product and it is also heavy. Delivery took a month.
Took a large 34 cm. The handle did not fit tightly, i had to beat the rivets. And also the handle is scratched. Strong. Informed the store. Said it was okay. Unpleasant. So far only prepared for use.
Deep enough and convenient to use, satisfied with the purchase.
Very good!!!! Just like in the picture
The product is perfect! Thanks a lot! Lovely wok handmade. Don't forget to buy a stand for him.
Great wol. Just seasond it. it looks and feels great.
Thanks I love it ,
good
Wok noble! Delivery is slow. The store is warning.