SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
Super! Current material seems to me a mixture of glass and plastic
Mugs are excellent, fully consistent with the description. Packaging at the highest level. Thank you. Came not so quickly, because they collected in one smaller orders. For which special thanks, no one was lost.
I'm very satisfied
very nice arrived packed well
The product was not tracked for a long time, but still came) Super!! I really like it!! and most importantly, everything is whole!! very well packed
Perfectly packed. It came without damage!
Nice
Cup kupione 17.10 and delivery 29.11. Very well packed, all OK recommend sprzedawce
Great Cup! Packed very well, came whole and unharmed! Delivery is fast, I am very happy with the purchase, I will order more! Thank you store!
Cool
very nice cup, love it!
Great mugs! Very well packed, got intact. I recommend!
Top
Beautiful cup and very fast shipping
Beautiful product
I thought that the glass was plastic. But done well. I liked the glass. Heat resistance did not check.
The mug is happy, with the store did not communicate.
Cool Glass
A cup of norms. Packing is super. Track normal sent.
Cool Cup! Light, only mixed up ordered a small one. I'll order more. Delivery is fast and reliable!!! Everything came in whole!!!
Packed for glory. The whole came, though ukrpost fucked the order and the parcel lay on the post office for a long time. A little cheaper than buying in the store. I'll probably order more. You can safely recommend the store and the store.
Cups are super, nothing crashed. Walked a little more than a month to St. Petersburg
Not glass, I do not understand, plastic, light.
The order came quickly enough. Hands do not burn. I liked the lace
The Cup looks great. Well-protected packaging. But there is a small black spot inside (between both layers of the Cup) which obviously can't be cleaned.